Ugly Talk: Build & Deploy Customer-Facing Agents in Production

A customer asks your agent for a refund. The agent says it's handled. Now it has to actually issue that refund: call the API as that customer, with their permissions and nobody else's, and get it right the first time. Demos stop at the first line. Production starts at the second.

Speakers • Ravi Madabhushi, CTO @ Scalekit • Simon Rohrbach, CEO @ Plain • Homer Wang, Head of Product @ TinyFish • Amanda Martin, Head of DevRel @ Vapi

Who this is for: Support engineers, product engineers, and forward-deployed engineers who own agents that touch real customers. CTO, VP Eng, Heads of Support and CX leaders deciding what to put in front of their users. If you've shipped an agent and watched it do something you didn't authorize, you'll have things to say.

Run of show: 5:30- Doors, drinks 6:00- Lightning Talks 7:00- Networking

Hosted by Scalekit and Plain. Space is limited and registrations are reviewed.